Privicy Policy

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YOUR PRIVACY MATTERS

Privacy Policy

We respect your privacy and are committed to keeping your personal information safe while you enjoy shopping with us.

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Data Protection

We take reasonable steps to protect the personal information we process.

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Transparency

We explain what information we collect, why we use it, and when it may be shared.

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Your Choices

Depending on where you live, you may have rights over your personal information.

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Need Help?

Contact us if you have questions about our privacy practices or your rights.

PRIVACY POLICY

Your Information.
Your Trust.

Velencian operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Velencian is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

💡 Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
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Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

👤 Contact detailsName, address, billing address, shipping address, phone number, and email address.
💳 Financial informationPayment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
🔑 Account informationUsername, password, security questions, preferences and settings.
🛒 Transaction informationItems you view, add to your cart or wishlist, purchase, return, exchange or cancel and your past transactions.
💬 CommunicationsInformation you include when communicating with us, such as customer support inquiries.
📱 Device informationInformation about your device, browser, network connection, IP address and unique identifiers.
📊 Usage informationInformation regarding how and when you interact with or navigate the Services.
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Personal Information Sources

We may collect personal information from the following sources:

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Directly from you
When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

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Automatically through the Services
From your device when you use our products or services or visit our websites, including through cookies and similar technologies.

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From our service providers
When we engage providers to enable technology and collect or process information on our behalf.

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From partners or third parties
Information may also come from our partners or other third parties.

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How We Use Your Information

We use your personal information to provide the Services, process payments, fulfill orders, remember preferences and items of interest, send account notifications, process purchases, returns and exchanges, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience such as recommending related products.

We may use your personal information for marketing and promotional purposes, including email, text message or postal communications and online advertisements based on activity such as purchases, cart activity and other interactions with the Services.

We use information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you register an account, you are responsible for keeping your credentials safe.

We use personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.

We may use information to comply with applicable law or valid legal process, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

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How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

  • Shopify, vendors and service providers — including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Business and marketing partners — to provide marketing services and advertise to you. Partners use your information according to their own privacy notices.
  • When you direct, request or consent — for example, to ship products or through social media widgets or login integrations.
  • Affiliates or corporate group — where appropriate.
  • Business transactions and legal obligations — such as a merger or bankruptcy, subpoenas, search warrants, enforcement of terms, or protection of the Services and users.
SHOPIFY

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information submitted to the Services may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. Shopify may also use enhanced features that incorporate information from your interactions with our Store, other merchants and Shopify.

To learn more about Shopify's use of personal information and available rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

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Third-Party Websites & Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and terms.

We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found there. Information shared on public or semi-public venues, including third-party social networking platforms, may be viewable by other users.

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Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information, you may contact us using the details below to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age as those terms are defined in applicable law.

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Security & Retention of Your Information

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Security

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit, so we recommend avoiding insecure channels for sensitive or confidential information.

Retention

How long we retain personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts and policies.

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Your Rights & Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances.

👁️ Access / KnowRequest access to personal information we hold about you.
🗑️ DeleteRequest deletion of personal information we maintain about you.
✏️ CorrectRequest correction of inaccurate personal information.
📦 PortabilityReceive a copy of your personal information and, in certain circumstances, request transfer to a third party.
📧 Communication PreferencesOpt out of promotional emails using the unsubscribe option. Non-promotional account or order emails may still be sent.

You may exercise applicable rights where indicated on the Services or by contacting us. To learn more about Shopify's processing and rights, visit Shopify Privacy Portal.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests. Authorized agents may make requests where permitted by law and may need to provide proof of authorization.

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Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

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International Transfers

We may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination has been determined to provide an adequate level of protection.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

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HAVE A QUESTION?

We're Here To Help.

For questions about our privacy practices or to exercise applicable rights, contact us at:

tekron.tech45@gmail.com