Refund Policy
Refund & Return Policy
We want you to feel confident when shopping with Toyora. Here's everything you need to know if your order arrives damaged or broken.
48-Hour Window
Report damaged or broken items within 48 hours of delivery.
Proof Required
Clear unboxing video and/or photos are required for verification.
Replacement
We may replace the same item, subject to product availability.
Refund Option
Approved refunds are sent to the original payment method or COD details on file.
Simple Rules.
Fair Solutions.
This Refund & Return Policy applies to all purchases made through Toyora. By placing an order, you agree to the terms outlined below.
Eligibility for Refund or Replacement
We offer refunds or replacements for items that arrive damaged or broken. To qualify for a claim:
Report Within 48 Hours
The issue must be reported within 48 hours of delivery.
Provide Clear Proof
Clear unboxing video and/or photos must be provided as proof.
Verification
The damage must be verified by our support team.
Non-Refundable Situations
Refunds or replacements are not provided in the following cases:
Change of mind or personal preference
Minor packaging damage with no damage to the toy itself
Products that have been used or altered after delivery
Claims made after the 48-hour reporting window
Refund / Replacement Options
Choose the Right Solution.
Once your claim is reviewed and approved, we will offer one of the following:
Proof of Damage
To process any claim, please provide:
Clear Photos
Clear photos of the damaged item.
Unboxing Video
An unboxing video showing the condition on arrival.
Order Details
Your Order ID, name, and contact information.
Processing Time
5–7 Business Days
Approved refunds or replacements are processed within 5–7 business days after verification.
Refund & Return Questions?
Everything you need to know about damaged or broken items.
The issue must be reported within 48 hours of delivery.
You need to provide clear photos of the damaged item, an unboxing video showing its condition on arrival, and your Order ID, name and contact information.
No. Refunds or replacements are not provided for change of mind or personal preference.
Refunds or replacements are not provided for minor packaging damage when the toy itself is not damaged.
Approved refunds or replacements are processed within 5–7 business days after verification.
We're Here To Help.
For any refund or return questions, please reach out through our Contact Us page as soon as you receive your order.
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